---
title: "Terms & Conditions | Zen Therapies"
url: https://zen-therapies.co.uk/terms-conditions
description: "The terms that apply when you book a advanced massage therapy or beauty treatment with Zen Therapies."
lang: en-GB
---

Legal

# Terms & Conditions

Last updated: September 2026

## Booking & payment

A booking is confirmed once we reply to your request with a date and time. Payment is taken in cash, card or bank transfer at the end of the treatment unless otherwise agreed.

## Cancellations & rescheduling

Please give at least 24 hours' notice to cancel or move a booking. Cancellations inside 24 hours may be charged at 50% of the treatment fee to cover the held slot and travel.

## Late arrivals

If we arrive late, we will always run the full treatment time or offer a discount/free top-up at the next visit. If you are not ready at the booked time, the treatment may run shorter to keep later bookings on time.

## Health & safety

Please disclose any medical conditions, pregnancy, allergies or recent injuries before treatment begins. We reserve the right to decline or modify a treatment for clinical safety. A consultation form will be completed before your first session.

## Service area & travel

Travel inside our core service area (Abertillery, Llanhilleth, Ebbw Vale, Tredegar, Brynmawr, Blaina, Pontypool and surrounding Blaenau Gwent postcodes) is included. Outside this area, a travel fee may apply — we will always quote before confirming.

## Treatment environment

We bring the couch, linens, oils and music. We ask only for a clear floor area of approximately 2m × 3m, access to a toilet, and that pets and small children are settled elsewhere during the treatment for safety.

## Satisfaction promise

If a treatment does not meet the standard described on this website, contact us within 48 hours and we will re-book or refund. This does not affect your statutory consumer rights.

## Liability

Zen Therapies carries full public and treatment liability insurance. Our liability is limited to the cost of the treatment booked.

## Contact

Questions? Email info@zen-therapies.co.uk or call 07344 023343.

Call Now: +447344023343

Book: https://zen-therapies.co.uk/contact

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